Subsequent, we would like to reassure you that we enjoy all opinions. We Fortunately share compliments with the workers who receive them. You should rest assured that we are committed to answering every complaint we obtain, in addition to a representative from our Division will get back to you personally as soon as possible.
my flight 5151 away from savannah to charlotte 405pm was delayed for 4 1/2 hours having a flat tire no tire in the savannah airport to fix it so we needed to look ahead to the following struggle from charlotte to carry the tire to us and afterwards we experienced to wait all over again for another flight to bring the tool to maintenance the tire . we were being advised for making our on reservation For brand new tickets and but whenever we identified as in there was no information and facts of a delay my stress degree is overcome, laura a AA personnel tried to help and received very frustration for the reason that she experienced a hard time location me and my loved ones jointly I used to be advised to have a seat and she would check out afterwards after helping other customer at that time I felt like I didn't make a difference right after experience that I was not vital I ask for two meal ticket so we could take in for the reason that if flight was not delayed I would have be home for meal at 7pm in Cleveland ohio I have never taken this airline in advance of make sure you help it become suitable and change two round trip ticket
I have tried using scheduling flights from Charlotte ,NC to Tobago. I am not able to guide these flight on yours or US Airs Web-sites,even so I can reserve them on Expedia and Travelocity. I didn’t need to book these which has a 2nd celebration.
I felt compelled to point out which i can no more fly along with you, while you continue to take care of individuals without the need of regard. The latest, the service Pet problem. What exactly is Erroneous with your education? Regardless of what it is actually, I can not fly with an organization that cannot correctly train its personnel. Superior bye!
immediately after arrival at airport I was knowledgeable the flights were overbooked and I could reach Dallas the next early morning but not to Las Vegas.
I are to the cell phone for three hours seeking to solve an issue exactly where my bag was break up open up and my belongings missing.
following a delayed flight away from Detroit since there wasn’t a functioning PA process( which we ended up instructed was FAA obligatory). We reloaded on precisely the same airplane and flew to Dallas more than 2 hours later on. ( the flight attendants needed to walk the ailes to talk). our flight was to depart at 600am. we lastly left at 1145am. On arriving in Dallas we had been rushed to our upcoming gate for Denver. Upon arriving in Denver late afternoon, we had no luggage. We have been advised It might be on among the next three flights from Dallas.
Once we boarded flight 556 in monte go bay right now we had been the very first persons inside our area of the cabin and we seen a backpack tucked at the rear of row eight without having particular person wherever that it belonged to . We pointed it out to a man by having an AA uniform who gave the impression to be a passenger and he was really impolite expressing it belongs to an AA staff and obviously I must have not been on such a plane in advance of. My husband and I really feel very unpleasant with such a response from 1 within your workforce!!
I future discovered that there was no Obligation Totally free on board. In spite of being told with the flight attendant that Duty No cost had been discontinued eighteen months previously, I understand that we ordered objects last March.
WOW! Looking to achieve your client service department by way of telephone is impossible!! I attempted three distinctive selection and one particular was disconnected!! Just one range I had been prompted to contact tried to have me acquire – not associated flight services. I do think I will have to go back to United.
Extremely upset that has a.A. shopper relations. My wife went to Italy to the memorial of her mom and although she was there she bought bronchitis with ear infection, subsequently the medical professional advised her to not fly before just one week to very clear the infection.
Two weeks in the past we gained the awful information that our twelve yr previous grandson had been hit by a truck and killed. We necessary to get from PA to CA as rapidly as you possibly can. It had been Thankagiving week, the worst 7 days of your 12 months to journey as a result of Hotwire, we were capable to get reservations the following morning on American, not the airline on which we commonly travel.
American ever , your employees are impolite and gave little if any clarification about why or what was going on
Wanda also requested a wheelchair for me as just one experienced NOT been purchased While I had asked for one particular Once i acquired click now my ticket.